Returns & Exchanges
At IWM Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into your account and select the order you wish to return, or contact our support team with your order number to receive a return authorization.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the products are in unused, resaleable condition.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing