Frequently Asked Questions
Everything you need to know about shopping with IWM Shop.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging to be eligible for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
IWM Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we only ship to domestic addresses. We are working on expanding our logistics to support international customers in the near future.
How do I contact customer support?
You can reach our dedicated support team via the 'Contact Us' page on our website or by emailing [email protected]. We aim to respond within 24 hours.